Copy of Shipping

We currently ship throughout the United Kingdom.

Order Processing

Orders are typically processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed on the next business day.

During busy periods, processing times may be slightly longer.

Delivery

Estimated delivery times and shipping costs are displayed at checkout before you complete your purchase.

While we aim to deliver all orders within the estimated timeframe, delivery dates are not guaranteed and may occasionally be affected by factors outside our control.

Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Incorrect Shipping Information

Please ensure that your delivery details are accurate when placing an order.

FTHR cannot be held responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Deliveries

If your order has not arrived within the expected timeframe, please contact us and we will work with the carrier to investigate the issue.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as possible with photographs of the damage so that we can assist you.

Contact

If you have any questions regarding shipping or delivery, please contact us via the contact details provided on our website.